PRODUCT RETURN POLICY

You may return an item within 30 days from ship date, for a refund, repair, or replacement. To qualify for a refund, repair, or replacement, items must be returned in their original packaging with all tags and stickers attached. Please submit your request using our automated RMA System.

We will not accept returned merchandise without a Return Material Authorization (RMA) number. Returns received without authorization will not be rejected and not processed for refund, repair or exchange.

1. Create a Request for RMA by logging into our RMA website. If you do not have an account yet, please click SIGN UP and provide accurate information such as name, shipping address and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 3 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log into our system anytime to check the status of your request.

4. Upon receiving an RMA Number, login to our website to print your RMA packaging slip and optional shipping label. Write your RMA number on the outside of your shipping box or on the shipping label. Ship your item. We recommend using FedEx or the USPS.

5. You can monitor the status of your return (24x7) by logging into our website.

An item must be returned in the original manufacturer packaging, so we recommend you keep your packaging for at least the first 90 days after purchase.